1. 7-Day Money-Back Guarantee
We offer a 7-day money-back guarantee on shared hosting plans.
- If you are not satisfied within the first 7 days, you may request a full refund
- Refund requests must be submitted via email or support ticket
- Only first-time accounts are eligible
2. Non-Refundable Services
The following services are non-refundable:
- Domain registrations, renewals, or transfers
- VPS and Dedicated Servers
- Cloud hosting services
- SSL certificates
- Add-ons, licenses, and setup fees
3. Refund Conditions
Refunds will only be processed if:
- The service has not been misused or violated our Terms
- No illegal or prohibited activity has been detected
- The request is made within the eligible refund period
4. Partial Refunds
- No partial refunds will be provided for unused time after the refund period
- Cancellation after 7 days will not be eligible for any refund
5. Refund Processing Time
- Approved refunds will be processed within 7–10 business days
- Refunds will be issued via the original payment method
- Transaction fees (if any) may be deducted
6. Chargebacks
- Initiating a chargeback without contacting us first may result in account suspension
- We encourage customers to contact our support team to resolve issues
7. Service Cancellation
- Customers can cancel services anytime from their client area
- Cancellation does not automatically initiate a refund
8. Changes to Policy
Cloudhostty reserves the right to modify this Refund Policy at any time. Updates will be posted on this page.
9. Contact Us
If you have any questions about our Refund Policy, contact us:
📧 Email: support@cloudhostty.com